Terms and conditions of sale

GENERAL

Orders are governed without exception by the general conditions of sale below. They take precedence over any other stipulations or documents issued by our customers. These general terms and conditions of sale apply exclusively to current and future business relations between https://lavieestbelle.site, hereinafter referred to as “our site” or “we”, and the person placing the order, hereinafter referred to as “the customer”. Any order sent by the customer implies unreserved acceptance of the present terms and conditions of sale.

PRODUCTS

The photos of the items shown on our site are non-contractual and are subject to change at any time. If necessary, we reserve the right to replace missing components with similar substitutes, although we guarantee that the modified compositions will not be significantly different.

PRICES

Prices are given in euros and include all taxes. We reserve the right to modify our prices at any time, according to economic or regulatory conditions. Invoicing is based on the tariff in force on the day of the order. Payment is due when the order is placed. Your order will only be processed once full payment has been received and validated.
Payment with a promo code cannot be combined with another ongoing code.

For our custommade creations: our price offers are valid for 1 month. All orders require a deposit of 50% of the total amount. The balance must be paid no later than 3 days before the delivery date. If the customer cancels the order before the balance has been paid, the deposit paid shall not be refunded.

CREATION AND DELIVERY TIMES

Our creation lead times are generally 2 to 3 working days from the date of receipt of payment. Then you need to add the delivery times specific to each carrier. During public holidays or exceptional periods, creation times may be extended.
Shipments are made with the greatest care. Any request for special packaging is at the buyer’s expense. Shipments are made carriage paid and are at the buyer’s risk. We accept no liability for damage in transit. The delivery times indicated on our site are for information purposes only. We cannot be held responsible for any delay, nor can it give rise to any claim for penalties or compensation, nor can it result in the cancellation of orders by the customer.

RETURN OF GOODS

For all orders that are not ” custom-made ” or ” perishable “, the customer has the legal right to cancel the order within 14 days of receipt. Custom-made” or “perishable” orders do not have a right of withdrawal after payment, as the products can no more be remarketed. It is the customer’s responsibility to notify us in writing of his/her intention to exercise his/her right of withdrawal within 14 days of the date on which the order was delivered and to obtain our agreement before returning the goods. The burden of proof regarding the exercise of the right of withdrawal in accordance with these provisions lies with the customer. No later than 14 days after the day on which the customer informed us of his decision to exercise his right of withdrawal, the customer must have returned the goods to us at his own expense. If the customer returns only part of the order, the delivery charges will not be refunded. Delivery costs will be reimbursed up to the amount of our cheapest option. Items must be returned in their original packaging to our address below, in a condition suitable for re-sale. After the statutory period, no returns will be accepted unless we have given our prior written consent. Refunds will only be possible after receipt of the goods in our premises and after a quality control.

Yueran Deng
Rue de la Luzerne, 30/5
1030 Brussels
Belgium

PAYMENT DEFAULT

Our invoices bear interest by operation of law and without formal notice from their due date at the legal rate increased by 3 points, without the rate thus obtained being lower than that stipulated by the law of August 2, 2002 on late payment in commercial matters. In addition, by the mere fact of late payment on the due date and without the need for formal notice, the invoice will automatically be increased by a flat-rate penalty of 15% of its total amount, with a minimum of €150. The delivered goods remain our property until full payment has been received. Should the purchaser resell the goods to a third party prior to full payment, he undertakes to immediately transfer the remaining amount due to the seller. In the event of non-payment of an invoice, the seller may demand the return of the goods; in view of the risks involved in transport, the purchase price will be definitively and irreducibly reduced by 30% by way of damages.

DISPUTES

Complaints or disputes will always be received with attentive benevolence, good faith always being presumed in those who take the trouble to explain their situation. The courts of Brussels shall have exclusive jurisdiction over any dispute.