Deliveries and returns


Our creation lead times are generally 2 to 3 working days from the date of receipt of payment. Then add delivery times specific to each carrier. During holidays or exceptional periods, creation lead times may be extended. Shipments are made with the utmost care. The buyer is responsible for any special packaging required. Shipments are made carriage paid and are at the buyer’s risk. We decline all responsibility for damage incurred during transport. Delivery times given on our website are for information only. We cannot be held responsible for any delay, nor can it give rise to any claim for penalties or compensation, nor can it result in the cancellation of orders by the customer.


For all orders that are not “made-to-measure” or “perishable”, the customer has the legal right to cancel the order within 14 days of receipt. Custom-made” or “perishable” orders do not have a right of withdrawal after payment, as the products cannot be remarketed. It is the customer’s responsibility to notify us in writing of their intention to exercise their right of withdrawal within 14 days of the date on which the order was delivered, and to obtain our agreement before returning the goods. The burden of proof regarding the exercise of the right of withdrawal in accordance with these provisions lies with the customer. The customer must return the goods to us at his own expense no later than 14 days after the day on which he informs us of his decision to exercise his right of withdrawal. If the customer returns only part of the order, the delivery costs will not be refunded. Delivery costs will be reimbursed up to the amount of our cheapest option. Items must be returned in their original packaging to our address below, in a condition suitable for re-sale. After the legal deadline, no returns will be accepted unless we have given prior written consent. Refunds will only be possible after receipt of the goods in our premises and after a quality control.

Yueran Deng
Rue de la Luzerne, 30/5
1030 Brussels